Privacy Policy

Last updated: March 17, 2026

VoiceAgent ("we," "us," or "our") provides an AI-powered receptionist service for local businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, dashboard, and voice agent services (collectively, the "Service").

By using the Service, you agree to the practices described below. If you do not agree, please do not use the Service.

1. Information We Collect

Account information

When you sign up, we collect your name, email address, phone number, business name, and billing details. This lets us create your account, process payments, and provide support.

Business information

You provide business hours, services offered, service areas, and scheduling preferences. We use this to configure your AI receptionist so it can answer calls accurately on your behalf.

Call data

When your AI receptionist handles a call, we collect the caller's phone number, call duration, call recordings, transcripts, and any information the caller provides (name, project details, appointment preferences). This data is essential for the Service to function.

Usage data

We automatically collect device type, browser, IP address, pages visited, and interactions with the dashboard. This helps us improve the Service and troubleshoot issues.

2. How We Use Your Information

  • Operate and improve the AI voice agent and dashboard
  • Process and book appointments on your behalf
  • Qualify and route leads based on your preferences
  • Generate call analytics, transcripts, and summaries
  • Send transactional notifications (appointment confirmations, missed-call alerts)
  • Process billing and prevent fraud
  • Provide customer support
  • Comply with legal obligations

We do not sell your personal information or your callers' information to third parties.

3. Call Recordings & Transcripts

Calls handled by the AI receptionist are recorded and transcribed to provide you with call logs, analytics, and quality assurance. Recordings are stored securely and are accessible only to you (the account holder) through your dashboard.

You are responsible for complying with applicable call-recording laws in your jurisdiction, including any requirements to notify callers that calls may be recorded. We can configure your AI to include a recording disclosure at the start of each call upon request.

4. Data Sharing

We share information only in these limited circumstances:

  • Service providers: Cloud hosting, telephony, payment processing, and analytics providers that help us operate the Service. These providers are contractually bound to protect your data.
  • Integrations you enable: If you connect a CRM, calendar, or job management tool, we share relevant data with that service as you've configured.
  • Legal requirements: We may disclose data if required by law, court order, or governmental request.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

5. Data Retention

We retain your account information for as long as your account is active. Call recordings and transcripts are retained according to the retention period you configure in your dashboard settings (default: 90 days). You can export or delete your data at any time from your settings.

When you delete your account, we remove your personal data within 30 days, except where retention is required by law (e.g., billing records).

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Delete your personal data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@voiceagent.com or use the controls in your dashboard settings.

7. Cookies & Analytics

We use essential cookies to keep you logged in and remember your preferences. We also use analytics tools to understand how the dashboard is used so we can improve it. We do not use advertising cookies or trackers.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the Service.

8. Security

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is perfectly secure, but we work to protect your information and promptly address any incidents.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top and, for material changes, notify you by email or through the dashboard.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to us: